Responsible Gambling at Parimatch
Parimatch (operator licensed by the Curaçao Gaming Authority under the National Ordinance on Games of Chance, LOK, P.B. 2024, no. 157) regards responsible gambling as a core obligation toward its users. Gambling should remain entertainment and should not lead to financial, social or health problems. On this page we explain which control tools are available on the platform at https://hattiestjohn.de, how you can use them, and which independent support organisations you can contact if needed. Please note: the operator is licensed exclusively in Curaçao and does not hold a German gambling licence; the protective tools described here do not replace advice from German gambling-addiction prevention services.
Our approach to responsible gambling
Parimatch is committed to supporting customers in gambling responsibly and in a controlled manner. The operator runs an internal system for detecting risky play patterns and may proactively contact users where signs of problematic behaviour are identified. In addition, the operator reserves the right to independently exclude customers who show signs of mental impairment or excessive gambling dependence. This measure is taken to protect the affected person and is implemented regardless of that person's own wish to continue playing. The minimum age for using the platform is 18 years, or the minimum gambling age applicable in the relevant jurisdiction, whichever is higher. Age verification is an integral part of the registration and control process.
Limits for self-control
Users can set individual limits in their personal account area to actively manage their gambling behaviour. These limits apply across the account and can be adjusted at any time via the relevant menu item. Reducing a limit generally takes effect immediately, while increasing a limit is typically subject to a waiting period to prevent impulsive decisions.
| Limit type | Description | Set at |
|---|---|---|
| Deposit limit | Restricts the amount that can be deposited within a chosen period | https://hattiestjohn.de/deposit-limits |
| Loss limit | Restricts the maximum accepted loss within a chosen period | https://hattiestjohn.de/loss-limits |
| Bet limit | Restricts the total stake within a chosen period | https://hattiestjohn.de/bet-limits |
| Time limit | Restricts daily or weekly usage time on the platform | https://hattiestjohn.de/time-limits |
Self-exclusion
Anyone who wants to take a break from gambling or exclude themselves from the platform permanently can do so voluntarily via Parimatch's support team. Self-exclusion can be set for a fixed period or indefinitely; during this time account access is blocked and re-login is not possible. Early lifting of a self-exclusion is generally not possible, in order to preserve the protective effect of the measure. Requests regarding self-exclusion should be sent to [email protected] or via Live Chat.
Signs of problematic gambling behaviour
Responsible gambling also means critically reflecting on one's own habits. Possible warning signs include: gambling with money needed for living expenses; concealing one's gambling behaviour from family members; trying to recover losses through further bets ("chasing losses"); neglecting work, education or social contacts; and the feeling of no longer being able to independently control playing time or stakes. Anyone who recognises one or more of these signs in themselves or someone close to them should use the limits described below or seek external support.
- Gambling under financial pressure or with borrowed money
- Concealing gambling behaviour from family or friends
- Trying to recover losses by increasing stakes
- Neglecting everyday obligations
- Losing control over the duration or amount of stakes
Independent counselling and support services
In addition to the platform's internal tools, we recommend contacting independent, specialised support organisations. These organisations operate independently of the operator and provide confidential support for questions relating to problematic gambling behaviour.
- Gamblers Anonymous – www.gamblersanonymous.org.uk
- Gambling Therapy – www.gamblingtherapy.org
- BetBlocker – betblocker.org (free filtering software for blocking gambling sites)
- Net Nanny – netnanny.com (parental controls/content filter)
- Gamblock – gamblock.com
- Gamban – gamban.com (free trial available)
Contact and further support
For questions about the tools described here, setting up limits, or self-exclusion, Parimatch's support team is available around the clock via Live Chat and by email at [email protected]. Regulatory violations or supervisory concerns can also be reported directly to the Curaçao Gaming Authority at [email protected]. Please note that this page is not a substitute for professional addiction counselling; in case of acute problems, please also contact a local, independent support service.